Senior Chatbot Engineers (Azure, C#, AI)

Ho Chi Minh city 16 November 2020

We are seeking motivated Senior Chatbot Engineers to join the Workplace Service team at National Australia Bank. You’ll develop robotic process automation to solve complex business processes using Cognitive and BOT services.


  1. Collaborate with the business and service engineering teams in Australia to design, build and enhance autonomous workflow solutions powered by AI stack (Azure, Google, AWS etc)
  2. Contribute to the solution design, in collaboration with business analysts, solution and security architects, and product owners
  3. Develop automation for frequently repeated tasks to improve productivity
  4. Develop guided conversations for a chatbot technology platform
  5. Develop machine learning algorithms, and then test results against trained data sets, using unstructured inputs and converting into structured form.
  6. Deliver with other software engineers and testers in an Agile environment, deploying to the bank’s cloud environments using CI/CD.
  7. Communicate with the business and service engineering teams in Melbourne on ideas, solutions, delivery and support issues on a day to day basis.


  1. 5+ years of relevant software development experience within a large organisation with recent BOT and AI/ML cloud experience.
  2. C# / .NET Framework / Node JS development experience
  3. Chat Bot platform development experience (preferably with MS Azure BOT framework)
  4. Integration experience with RESTful API
  5. Cognitive service model creation and optimisation (preferably with LUIS)
  6. Familiar with one or more of the following - NLP, NLU, NLG, R, Python,
  7. Experience with ServiceNow, Service desk or customer service is desirable
  8. Able work collaboratively in a cross-functional DevOps team environment
  9. High attention to detail and ready to push the limits
  10. Able to communicate in English (written and verbal)


  1. Working Experience in Cloud Infrastructure, security, database and messaging.
  2. Azure certified in one or more of the following AZ-900, AZ-203, AZ-400
  3. Certified or similar training in service management like ITIL V3.0
  4. Experience working in a large banking organisation or similar


  1. English: Advanced level in both writing & communication


  1. Very competitive remuneration package
  2. Generous private family healthcare for yourself and two family members
  3. A solid team behind you - great people who love what they do
  4. The pleasant, enthusiastic, international work environment
  5. Opportunity for traveling & training in Australia
  6. A brand new & state of the art Agile office
  7. Latest technologies, flexible working hours
  8. A promising training and career path
  9. Fun team activities & outing
  10. English learning with native English teachers
  11. And many more to come.


NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!


We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We'll work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we're constantly striving to redefine our standards of excellence. You'll have our backing to develop and our encouragement to explore, realize, and reach your full potential.

If this excites you, let's have a chat over a cup of coffee!

NAB, Australia's largest business bank, partnered with PYCOGroup to launch VDC - its #1 Technology Development Center in Ho Chi Minh City.

About NAB

NAB is Australia's largest business bank and has been around for 160 years helping small, medium and large businesses with their money. Today, NAB has more than 30,000 people, serving 9,000,000 customers at more than 900 locations in Australia, New Zealand and around the world.

NAB has funded some of the most important infrastructures in communities – including schools, hospitals, and roads. And do it in a way that’s responsible, inclusive and innovative.


PYCOGROUP is a digital consulting and software development company, a global team of passionate consultants and engineers who deliver result-driven digital solutions since 1999. PYCO offers 360° digital expertise and services through onsite consulting and distributed development solutions. It is also recognized as the #1  BOT ( Build, Operate, Transfer) specialist in Vietnam where it has been building teams and development centers for its partners for more than 15 years.



Do you recognize yourself in this role? And, are you willing to shape the future of the digital world with us?
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The offered candidates will have opportunities to receive an attractive Tet sign-on bonus.
(Joining date & working commitment terms will be applied)



For more information please contact​