Automation & Azure Bot Engineer

Ho Chi Minh city 20 September 2020

NAB, Australia's largest business bank, is partnering with PYCOGroup to launch the #1 Technology Development Center in Ho Chi Minh City. NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

We are seeking an experienced Automation & Azure Bot Engineer who identifies automation opportunities and convert them into development of stories via code/algorithms to promote the Cognitive Process Transformation agenda for all National Australia Bank technology, aligned to Workplace Service support strategy.
Kev responsibilities of the role are as follows:
  • Collaborate with the SMEs from the Service Support teams to understand the current workflows and help design autonomous solutions empowered by chosen AI IP stack (Azure, Google, AWS, etc.)
  • Contribute to the solution design, usually in collaboration with business analysts, platform architects, security architects and product owners
  • Work closely with other software engineers in a hands-on fashion, to implement the solutions in a programming environment
Technical Skills and Experience
  • 5+ years of relevant industry experience in a technical role, including cloud development, user experience, machine learning and data analytics at the enterprise level:

         - MS Azure (2-3 years), 

         - Chatbot DevOps (2-3 years),

         - ServiceNow experience, and 

         - Service desk or customer service (desirable)

  • Minimum 4 years programming experience in NLP, NLU, NLG, R, Python, Matlub, Java, Node JS, C#
  • Ability to build guided conversations for a chat bot technology platform
  • Strong understanding of operating systems & networking concepts.
  • Good understanding of storage, load balancers, virtualization, web, database and messaging services with the ability to dive deep into any of these areas when necessary.
  • Displays proven knowledge and expertise in the digital space 
  • Ability to work collaboratively in a cross functional DevOps team environment 
  • Experience building machine learning algorithms, and then testing results against trained data sets, using unstructured inputs and converting them into structured form is desired
Non-Technical Skills
  • End-to-End customer experience management is desired
  • Excellent communication skills
  • High attention to detail and always ready to push the limits
  • Six sigma certifications (at least Green Belt) is desired with experience of at least three enterprise level process improvement projects]
  • Desirable Certification:

        - AZ-900

        - AZ-203

        - AI-100

        - AZ-400 (optional)

        - ITIL v3

English: Advanced level in both writing & communication
Bachelor’s degree in Computer Science/Information Systems or related field

Here at the NAB team, we don’t just offer you a job, we offer you your future. Here’s your chance to get your hands on…

  • The latest AWS and micro-services technologies
  • The finest IT tools to raise your potential to even greater heights
  • The power to deliver truly awesome financial products
  • Professional training and certification programs
  • English training with a native English teacher
  • Great team building activities and benefits
  • Private health care program, extended to family members
  • Business trips and on-boarding in Australia

About NAB

NAB is Australia's largest business bank and has been around for 160 years helping small, medium and large businesses with their money. Today, NAB has more than 30,000 people, serving 9,000,000 customers at more than 900 locations in Australia, New Zealand and around the world.

NAB has funded some of the most important infrastructures in communities – including schools, hospitals, and roads. And do it in a way that’s responsible, inclusive and innovative.


PYCOGROUP is a digital consulting and software development company, a global team of passionate consultants and engineers who deliver result-driven digital solutions since 1999. PYCO offers 360° digital expertise and services through onsite consulting and distributed development solutions. It is also recognized as the #1  BOT ( Build, Operate, Transfer) specialist in Vietnam where it has been building teams and development centers for its partners for more than 15 years.



Do you recognize yourself in this role? And, are you willing to shape the future of the digital world with us?

Or, would you like to refer your friends to this job?

Please send an email to



The offered candidates will have opportunities to receive a sign-on bonus up to VND 150,000,000

(Joining date & working commitment terms will be applied)



For more information please contact