IT Support Officer (B.O.T)

Ho Chi Minh city 10 November 2020

You will report directly to the BOT IT Manager of PYCO Group and be mainly in charge of providing technical assistance to the projects. This role will offer you the opportunities to enhance your career development through working with systems and the best security practices for the B.O.T partners who are on the top tier in their industries.

Job Responsibility:

There are four main areas of responsibility:

  • Technical Support
  • Project Delivery
  • Service Delivery
  • Compliance

Technical Support:

  • Provide 1st and 2nd level Technical Support; System Administration on the following
  • MS Windows Server Operating Systems
  • Linux CentOS Server Operating Systems
  • macOS  Operating System
  • MS Office Suites; Applications
  • Inter-networking Technologies
  • PC / Laptop Hardware
  • Server Hardware
  • Complete periodical checks; routines as defined to ensure the “smooth operation” of the company infrastructure. For example Back-ups, AV updates, OS Service Pack; patches, etc
  • Implementation of new systems, applications, and technologies
  • Follow IS procedures for IT Service Management best practices as defined and published by the IS management team.
  • Produce; update documentation including diagrams, documents; Intranet content

Project Delivery:

  • Provide Initial responses; technical guidance to customers regarding their project requests/requirements
  • Maintain a good understanding of technology to meet these requirements
  • Contribute to the success of solutions delivery to meet these requirements
  • Ensure documentation is created or updated to reflect any changes or additions to the infrastructure
  • Collaborate with the IS teams worldwide to ensure the delivery success of projects Service Delivery
  • Maintenance; Support of Services and their components as agreed and published in Service Level Agreements
  • Collaborate with Internal teams; resources as defined in Operational Level Agreements to ensure the delivery efficiency of Services as agreed and published in Service Level Agreements
  • Collaborate with external 3rd party suppliers as defined in Underpinning Contracts to ensure the delivery efficiency of Services as agreed and published in Service Level Agreements
  • Provide “good” customer service to all customers (internal; external)
  • Contribute to the development and delivery of the Service Level Agreements; highlight any areas of concern that may affect the delivery success of services in a timely manner.
  • Act as a part of the IT/IS team to monitor all ITSM processes, feedback  or recommendation for improvement of the Continual Service Improvement Programme,  Compliance
  • Support compliance at both the corporate and the client level
  • Adherence to “Company” Policies; Procedures


  • Relevant Microsoft, Linux, macOS
  • ITIL, ISO27001
  • Good spoken; written English
  • Good communication; interpersonal skills
  • Minimum of 4 years experience in a similar support environment (see responsibilities above)
  • Exposure or awareness of ITIL or other Service Management Best practices
  • Exposure or knowledge of relevant Open source software
  • Exposure or knowledge of relevant MacOS


Do you recognize yourself in this role? And, are you willing to shape the future of the digital world with us?

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