You will report directly to the BOT IT Manager of PYCO Group and be mainly in charge of providing technical assistance to the projects. This role will offer you the opportunities to enhance your career development through working with systems and the best security practices for the B.O.T partners who are on the top tier in their industries.
There are four main areas of responsibility:
Provide 1st and 2nd level Technical Support; System Administration on the following
MS Windows Server Operating Systems
Linux CentOS Server Operating Systems
macOS Operating System
MS Office Suites; Applications
PC / Laptop Hardware
Complete periodical checks; routines as defined to ensure the “smooth operation” of the company infrastructure. For example Back-ups, AV updates, OS Service Pack; patches, etc
Implementation of new systems, applications, and technologies
Follow IS procedures for IT Service Management best practices as defined and published by the IS management team.
Produce; update documentation including diagrams, documents; Intranet content
Provide Initial responses; technical guidance to customers regarding their project requests/requirements
Maintain a good understanding of technology to meet these requirements
Contribute to the success of solutions delivery to meet these requirements
Ensure documentation is created or updated to reflect any changes or additions to the infrastructure
Collaborate with the IS teams worldwide to ensure the delivery success of projects Service Delivery
Maintenance; Support of Services and their components as agreed and published in Service Level Agreements
Collaborate with Internal teams; resources as defined in Operational Level Agreements to ensure the delivery efficiency of Services as agreed and published in Service Level Agreements
Collaborate with external 3rd party suppliers as defined in Underpinning Contracts to ensure the delivery efficiency of Services as agreed and published in Service Level Agreements
Provide “good” customer service to all customers (internal; external)
Contribute to the development and delivery of the Service Level Agreements; highlight any areas of concern that may affect the delivery success of services in a timely manner.
Act as a part of the IT/IS team to monitor all ITSM processes, feedback or recommendation for improvement of the Continual Service Improvement Programme, Compliance
Support compliance at both the corporate and the client level
Adherence to “Company” Policies; Procedures
Relevant Microsoft, Linux, macOS
Good spoken; written English
Good communication; interpersonal skills
Minimum of 4 years experience in a similar support environment (see responsibilities above)
Exposure or awareness of ITIL or other Service Management Best practices
Exposure or knowledge of relevant Open source software
Exposure or knowledge of relevant MacOS
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